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Accessibility statement

This accessibility statement applies to https://zoonou.com.

This website is run by Zoonou. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

How accessible is this website

We know some parts of this website are not fully accessible:

  • Some content announces twice or incorrectly when navigating with mobile screen readers such as iOS VoiceOver and Android Talkback
  • Carousels and tabbed content maybe be difficult to use for users operating a screen reader or keyboard
  • Navigational links in the footer and dropdowns displayed within a mobile or tablet view have incorrect accessible names
  • Where custom focus indicators used for inactive carousel pips do not sufficient contrast to the site background
  • Menu buttons require user of Dragon Naturally Speaking to use Mouse Grid to operate

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

•    email us at accessibility@zoonou.com
•    call us on 01323 433 700
•    or get in touch through our contact page

We’ll consider your request and get back to you in 10 days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, let us know:

•    email us at accessibility@zoonou.com
•    call us on 01323 433 700
•    or get in touch through our contact page

Technical information about this website's accessibility

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

Non-compliance with the accessibility regulations

Users navigating with Apple VoiceOver on iOS will find that dropdown arrows in the mobile menu are focusable. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).

Menu controls are not correctly marked up, making it difficult for users of Dragon Naturally Speaking to operate. This fails WCAG 2.2 success criterion 1.1.1 (Non-text Content).

Carousels and Tabbed content are currently incorrectly structured within the HTML. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).

Navigational links within the footer are marked up with an aria-label of ‘Footer’. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships).

Icons within the footer that change brightness on keyboard focus do not have suitable contrast in a focused state. This fails WCAG 2.2 success criterion 1.4.11 (Non-text Contrast).

Carousel pips cannot be operated with a keyboard or screenreader. This fails WCAG 2.2 success criterion 2.1.1 (Keyboard).

Dropdowns displayed in mobile and tablet viewports for tabbed content are labelled up in a way that prevents the visible text on the page to be ignored. This fails WCAG 2.2 success criterion 2.5.3 (Label in Name).

Focus indicators for inactive carousel pips lack sufficient contrast. This fails WCAG 2.2 success criterion 2.4.7 (Focus Visible).

Users navigating with Android Talkback will find some content is focused twice or incorrectly within the main site menu, the site footer, carousels and service cards. This fails WCAG 2.2 success criterion 4.1.2 (Name, Role, Value).

We aim to resolve these issues within Q1 of 2025 following a CMS upgrade.

Preparation of this accessibility statement

This statement was prepared on 04/04/2025. It was last reviewed and updated on 09/01/2025.

This website was last tested on 08/01/2024. The test was carried out in-house by Zoonou.