Public Sector
Helping digital public services work better for people
Delivering change without compromising quality
Delivering digital services in the public sector means modernising legacy technology and meeting growing expectations, often with limited budgets and capacity.
You’re balancing pace and transformation with accessibility, security, resilience, governance and value for money - while making sure the services people rely on continue to work for everyone. That’s where the right approach to quality can make a real difference.
Focusing quality where it matters
We start with what your service, its users and your organisation need to achieve, then shape the right quality assurance and testing approach around it.
That could mean helping you improve accessibility, reduce the risks that come with change, strengthen security or making sure your services can perform reliably under pressure.
Making digital work for everyone
Public services need to work for everyone. Our accessibility audits help you find the barriers that get in the way, while testing with disabled users brings real-world experience into the process - helping you make services more inclusive and easier to use.
Modernising with confidence
Changing complex digital services brings risk, but it shouldn’t get in the way of progress. We build quality into your transformation programme through system integration testing, making sure systems work together as expected, and data migration testing to identify problems early and make sure critical data moves accurately.
Building trust and managing risk
Public services need to be trusted as well as easy to use. Our CREST penetration testing identifies security weaknesses before they can become bigger problems, helping you understand and manage the risks facing your digital services.
Strengthening resilience
People expect public services to be there when they need them. Performance testing shows you how services behave under pressure, helping identify bottlenecks and weaknesses before they affect the people who rely on them.
Not sure where to start? Talk to our public sector team about what you’re working on and where we can help. Drop us a message.
Our work in the public sector
We work alongside public sector organisations on everything from complex transformation programmes to the ongoing delivery and improvement of critical digital services.
Helping DHSC deliver and continuously improve public health services
Helping Natural Resources Wales keep communities safe, secure and connected
Supporting Southern Housing through multiple transformation programmes
'Harriet, William and the team were great at understanding our needs/requirements and were professional throughout. They were patient and understanding when we had to make changes and needed to be flexible. We have found Zoonou to be an excellent supplier.'
- Rakesh Thakkar at Department of Energy Security & Net Zero (DESNZ)
Working alongside your team
You don’t always need more people; sometimes you need the right expertise at the right time. We work alongside your teams and delivery partners, bringing additional capacity and specialist skills where they’re needed.
Our flexible delivery models mean we can support a specific piece of work or work alongside you across a wider transformation programme. Whatever the engagement, we share what we know and work in a way that strengthens your own capability - rather than creating long-term dependency.
Straightforward to procure
We're suppliers on a range of public sector procurement frameworks, including:
G-Cloud 14 for access to cloud-based quality assurance (QA), accessibility and cyber security services.
Quality Assurance and Testing for IT Systems 2 - a dedicated route for independent QA and software testing services.
Technology Services 4 for support on larger, longer-term and more complex technology programmes.
See the full list of public sector procurement frameworks we’re on and find the right route for your organisation.
Standards you can rely on
When you’re responsible for the quality and security of public services, you need to know the partners you work with meet recognised standards too. Our certifications and accreditations provide that assurance, including:
ISO 9001 for independently assessed quality management processes and consistent service delivery.
ISO 27001 for managing information securely and protecting sensitive data.
Cyber Essentials Plus for independently verified cyber security controls.
'Zoonou are very quick to understand requirements, take the time to listen, sometimes at very short notice, and have always delivered to align Zoonou’s services to my team’s requirements, equally impressing the Programme and Project Managers I work closely with at Southern Housing.'
- Will Brimble, Implementation Manager at Southern Housing
How can we help?
Whether you’re planning what comes next or already in the middle of delivery, talk to our public sector team about the challenges you’re facing and where we can support you.
Our latest thinking
The National Archives: five weeks with the Transfer Digital Records team
Three years on: what I'm still learning about employee ownership
