Public Sector
Helping digital public services work better for people
Better services, not just newer technology
The public sector is under pressure to modernise technology, improve digital services and make limited budgets go further. But delivering change isn't just about introducing new technology. You need to move forward without disrupting the services people rely on.
Independent assurance helps you understand the risks, challenge assumptions and make informed decisions throughout delivery.
Start with what matters, not just what needs testing
Good quality assurance starts with understanding your priorities, the people who rely on your services and the risks you're facing.
Whether you're working across government or the wider public sector, we use that understanding to decide what needs testing, where to focus and what questions need asking.
Make services that work for everyone
Accessibility is about more than meeting the Public Sector Bodies Accessibility Regulations (PSBAR). It's about making sure everyone can use the services they rely on.
Our accessibility audits help you find the barriers, while testing with disabled users brings lived experience into the process, helping you understand what needs to change.
Make changes without losing what works
Modernising public services often means introducing new technology alongside existing systems. You need to know they'll work together without disrupting day-to-day operations.
Our system integration testing helps you identify issues between connected systems, while data migration testing helps make sure critical data moves accurately and securely.
Find weaknesses before they become problems
People trust public services with sensitive information, and keeping it secure is essential.
Our CREST penetration testing helps you identify vulnerabilities, understand the risks they present and prioritise what needs fixing before those weaknesses can be exploited.
Be there when demand increases
Your digital services need to work when people need them most.
Our performance testing helps you understand how systems behave under pressure, identify bottlenecks and address weaknesses before they affect the people relying on your services.
Not sure where to start? Tell us what you're working on. We'll help you work out where testing can make the biggest difference. Let's talk.
Our work in the public sector
We work with local and central government teams on everything from major digital transformation programmes to improving everyday public services.
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Department of Health and Social CareHelping DHSC deliver and continuously improve public health services
Since 2020, we’ve provided ongoing QA across Department of Health and Social Care's public digital health services, used by millions of people across the UK.
Helping DHSC deliver and continuously improve public health servicesPublic sectorHealthcare -
Southern HousingBringing systems together through Southern Housing's transformation
Our ongoing QA partnership helping Southern Housing bring systems, data and processes together through major transformation programmes, including its merger with Optivo.
Bringing systems together through Southern Housing's transformationPublic sector -
Natural Resources WalesKeeping critical digital services resilient for Natural Resources Wales
We've been working with NRW since 2019 to support the security, reliability, and accessibility of their public-facing and internal digital services.
Keeping critical digital services resilient, secure and accessible for Natural Resources WalesPublic sector
"Harriet, William and the team were great at understanding our needs/requirements and were professional throughout. They were patient and understanding when we had to make changes and needed to be flexible. We have found Zoonou to be an excellent supplier."
- Rakesh Thakkar at Department of Energy Security & Net Zero (DESNZ)
The right expertise, when you need it
You don’t always need more people; sometimes you need the right expertise at the right time.
We work alongside your team and delivery partners, bringing specialist skills and independent thinking where they're needed. Our flexible delivery models mean we can support a specific project or a wider transformation programme, sharing our knowledge and building your team's capability rather than creating long-term dependency.
Straightforward to procure
We know public sector procurement can be complex. That's why we're available through a range of government frameworks, making it easier for you to access our services.
G-Cloud 15 for cloud-based quality assurance, accessibility and cyber security services.
Quality Assurance and Testing for IT Systems 2 - for independent QA and software testing services.
Technology Services 4 for larger, longer-term technology programmes.
Standards you can rely on
When you're delivering public services, you need partners you can trust. Our certifications and accreditations provide independent assurance that we meet recognised standards, including:
ISO 9001 for quality management and consistent service delivery.
ISO 27001 for information security management and protecting sensitive data.
Cyber Essentials Plus for independently verified cyber security controls.
Our latest thinking
What building my own security tools taught me about penetration testing
Sustainable by design: rethinking digital quality
What faster development means for QA in healthcare
"Zoonou are very quick to understand requirements, take the time to listen, sometimes at very short notice, and have always delivered to align Zoonou’s services to my team’s requirements, equally impressing the Programme and Project Managers I work closely with at Southern Housing."
- Will Brimble, Implementation Manager at Southern Housing
Let's talk about what you're working on
Whether you're planning a major transformation programme, improving an existing government digital service or looking for independent advice, we'd love to hear what you're working on.