Digital accessibility services
Accessibility isn’t just about ticking compliance boxes - it’s about understanding the people who use your products and giving them a seamless, usable experience.
We work with you to embed accessibility into your day-to-day decisions, processes, and content, so inclusion becomes second nature.
Our accessibility services
As an accessibility agency, we provide accessibility services including WCAG audits, disabled user testing, training, and document remediation to help organisations create inclusive, compliant digital products.
We work with you to develop a strategy that drives real change by incorporating accessibility into your decision-making processes.
Our accessibility strategy services help leaders and teams embed accessibility across their organisation. We guide you to align accessibility with your business goals and governance, make informed decisions that reduce risk and cost over time, and set measurable benchmarks for accessibility maturity.
Using recognised accessibility maturity frameworks, we help embed accountability and continuous improvement, making inclusion a natural part of every decision rather than a one-time project.
We help you turn WCAG compliance into meaningful improvements for disabled users through expert-led accessibility audits.
Our accessibility audits give you a clear, human view of how accessible your website, app, or digital service is. We don’t just identify issues - we explain what they mean for your users, why they matter, and how your teams can take practical action to improve them.
We help you understand your compliance level against the Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2 standards, at Level A, AA, or AAA, while also gaining insight into usability for real users.
Accessibility isn’t just about guidelines - it’s about real people. Through disabled user testing, we reveal the real-world barriers that matter most.
Disabled user testing shows how your websites, apps, and digital services perform in real life. By observing real people, we uncover barriers that technical audits alone can’t capture and give your teams practical insights they can act on immediately.
We guide you through the entire accessibility user testing process - from planning and recruitment to testing and reporting - collaborating with your team at every step.
Our role-based training gives your teams the skills and knowledge to build accessibility into their everyday work.
Our accessibility training is practical, hands-on, and grounded in real-world examples. We help designers, developers, content creators, and product owners understand accessibility, apply it in everyday decisions, and build capability across your company. This approach ensures accessibility isn’t just a specialist task - it becomes part of your culture and day-to-day processes.
We make your PDFs, Word, PowerPoint, and Excel content accessible so everyone can use them.
Accessible content shouldn’t be difficult to create. When it is, people miss out. Our document remediation services combine technical expertise with a user-centred approach to ensure all your documents meet accessibility standards and can be used by everyone, including people using assistive technology. This helps you communicate inclusively and build trust across your audiences.
Accessibility strategy
We work with you to develop a strategy that drives real change by incorporating accessibility into your decision-making processes.
Our accessibility strategy services help leaders and teams embed accessibility across their organisation. We guide you to align accessibility with your business goals and governance, make informed decisions that reduce risk and cost over time, and set measurable benchmarks for accessibility maturity.
Using recognised accessibility maturity frameworks, we help embed accountability and continuous improvement, making inclusion a natural part of every decision rather than a one-time project.
WCAG compliance audits
We help you turn WCAG compliance into meaningful improvements for disabled users through expert-led accessibility audits.
Our accessibility audits give you a clear, human view of how accessible your website, app, or digital service is. We don’t just identify issues - we explain what they mean for your users, why they matter, and how your teams can take practical action to improve them.
We help you understand your compliance level against the Web Content Accessibility Guidelines (WCAG) 2.1 and 2.2 standards, at Level A, AA, or AAA, while also gaining insight into usability for real users.
Disabled user testing
Accessibility isn’t just about guidelines - it’s about real people. Through disabled user testing, we reveal the real-world barriers that matter most.
Disabled user testing shows how your websites, apps, and digital services perform in real life. By observing real people, we uncover barriers that technical audits alone can’t capture and give your teams practical insights they can act on immediately.
We guide you through the entire accessibility user testing process - from planning and recruitment to testing and reporting - collaborating with your team at every step.
Accessibility training
Our role-based training gives your teams the skills and knowledge to build accessibility into their everyday work.
Our accessibility training is practical, hands-on, and grounded in real-world examples. We help designers, developers, content creators, and product owners understand accessibility, apply it in everyday decisions, and build capability across your company. This approach ensures accessibility isn’t just a specialist task - it becomes part of your culture and day-to-day processes.
Document remediation
We make your PDFs, Word, PowerPoint, and Excel content accessible so everyone can use them.
Accessible content shouldn’t be difficult to create. When it is, people miss out. Our document remediation services combine technical expertise with a user-centred approach to ensure all your documents meet accessibility standards and can be used by everyone, including people using assistive technology. This helps you communicate inclusively and build trust across your audiences.
Flexible, practical accessibility support
We don’t just deliver services - we focus on what matters most to you. We start by understanding your goals, your team, and the challenges you face.
Whether it’s a single project or a long-term partnership, we tailor the level of integration and control to suit your needs, providing practical support every step of the way to help you make real, lasting improvements for your users - find out how we work alongside your teams.
Curious how our digital accessibility services could help your team?
Let’s have a chat.
From script to screen: digital accessibility at the British Film Institute
Just as every great film begins with a script, every accessible experience starts with careful planning. Since 2020, we’ve helped BFI to make accessibility a core part of their story.
Meet our accessibility team
Our in-house accessibility team are experienced, certified, and passionate about making accessibility a practical part of everyday digital work.
They bring years of hands-on experience working with clients across a range of industries and digital products. They love sharing practical insights and real-world examples to help teams understand what really works for disabled users.
As members of the International Association of Accessibility Professionals (IAAP), they stay connected to best practice and evolving standards, bringing trusted guidance you can rely on.
Unlocking accessibility through collaboration
Our digital accessibility services aim to make a real difference. To give our clients access to a broader range of expertise, we collaborate with carefully chosen partners:
Royal National Institute of Blind People (RNIB) - the UK's leading sight loss charity.
Purple Goat Agency - the first and only disability-led, disability-focused marketing agency.
These partnerships allow us to combine our in-house experience with specialist insights, giving your team the full support needed to create genuinely inclusive digital experiences.
Helping teams turn accessibility into everyday practice
We help our clients embed inclusion into the way their teams design, build, and manage digital products. Strategy sets the direction, audits and user testing reveal what matters most, training gives them the confidence to act, and remediation ensures their content works for everyone. Together, these services provide practical guidance and support every step of the way.
We work across the private, public, and third sectors, bringing a deep understanding of each client’s industry-specific challenges, goals, and accessibility requirements - helping them deliver digital experiences that truly work for their users.
From script to screen: digital accessibility at the British Film Institute
Cultivating accessibility: helping to make RBGE’s digital spaces as inclusive as their gardens
Accessibility testing for the best public sector project at the national technology awards
'Another year to be grateful for William and the team guiding us on accessibility best practice. A pleasure to work with!'
- Charlotte McDonald, Web Manager at Royal Botanic Garden Edinburgh
Ready to take your accessibility further?
Let’s talk about how our digital accessibility services can support your next steps.
Your questions answered
Why is accessibility important for digital products?
Accessibility ensures that everyone - including people with disabilities - can use your websites, apps, and documents effectively. It’s not just about legal compliance; it improves usability, broadens your audience, and enhances the overall user experience.
Investing in accessibility also helps future-proof your digital products, reduces risk, and demonstrates your organisation’s commitment to inclusion - a value your users, clients, and stakeholders will notice.
What accessibility services do I need to get started?
Many of our clients start with an accessibility audit to understand where they stand today. It gives a clear picture of what’s working, what isn’t, and where to focus first.
From there, accessibility services like disabled user testing, training, and remediation help you prioritise fixes and make meaningful improvements. Rather than tackling everything at once, we help you focus on what will have the biggest impact for your users.
Over time, this approach helps you move beyond one-off fixes and start building accessibility into your day-to-day processes - so it becomes part of how your team designs, builds, and delivers digital products.
Can accessibility services help with legal compliance?
Yes. Accessibility services play an important role in helping you meet recognised standards like the Web Content Accessibility Guidelines (WCAG) and align with relevant regulations.
In the UK, this includes the Equality Act 2010, with additional requirements for public sector organisations under The Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (PSBAR).
Internationally, there are similar frameworks such as the Americans with Disabilities Act (ADA) in the US and the European Accessibility Act (EAA).
But compliance is only part of the picture. The real value comes from building sustainable accessibility practices. Our approach focuses on helping your team understand what good looks like, fix issues effectively, and embed accessibility into the way you work - reducing risk over time rather than reacting to it.
Do I need an accessibility agency or can my team do this internally?
Your internal teams are essential to delivering accessible digital products - they know your systems, your users, and how things get done.
An accessibility agency works alongside them, bringing specialist expertise, tools, and real user insight to support and accelerate your progress. Whether it’s identifying issues through audits, uncovering barriers through user testing, or building confidence through training, we help your team move faster and with more clarity.
Most organisations see the best results from a combination of both - using accessibility services to support immediate improvements while building long-term internal capability.
How do accessibility services fit into our existing workflow?
Accessibility works best when it’s part of your existing process - not something separate.
Good accessibility services are designed to fit naturally into the way your team already works. That might mean supporting designers to consider accessibility earlier, helping developers catch issues during build, or giving content teams the tools to create accessible content from the start.
We work collaboratively with your team to embed accessibility at each stage - from design and development through to testing and release. The goal is to make accessibility feel like a natural part of delivery, rather than an extra step at the end.
Who can benefit from accessibility services?
We work with a wide range of organisations - from public sector teams to private companies delivering digital products at scale, including healthcare, tech, higher education, retail, ecommerce, and the arts.
Our approach is tailored to each client. We meet you where you are - whether you’re just starting your accessibility journey or embedding inclusive practices across all teams. Working collaboratively with in-house teams, delivery partners, and other suppliers, we provide practical, proportionate guidance that supports decisions at every level - from designers and developers through to senior stakeholders.