Disabled user testing
Insights from real users
User testing is the only way you can really see how disabled people interact with your websites and services.
Go beyond accessibility guidelines
While accessibility audits and testing can assess conformance to accessibility standards like WCAG, they can't guarantee a smooth user experience.
Involving real users with disabilities offers deeper insights into how people interact with a website, mobile app, or digital service. Disabled user testing can uncover barriers that may not be addressed by accessibility guidelines, such as confusing workflows or inaccessible interactions.
Get diverse, real-world, user feedback
Disabled user testing is an opportunity to gain feedback from people with different access needs. From users of assistive technologies, such as screen readers, magnifiers or voice control to people with a broad range of disabilities.
By focusing on the experiences of real people you can build digital products and services that meet the actual needs and preferences of disabled and older people.
Get in touch to learn more about our disabled user testing services.
'The insight into user behaviours that Zoonou provided was extremely valuable in helping us develop an accessible new site. We’re committed to putting user needs at the heart of our digital communications, and our ongoing work with Zoonou is crucial to helping us achieve this ambition.'
- Tim Crowley, Head of Digital Communications at The Electoral Commission
Our disabled user testing services
We offer both moderated and unmoderated disabled user testing and manage all aspects of the testing, including recruitment, preparation, facilitation, analysis and reporting.
We recruit a diverse range of disabled users to provide feedback on your key user journeys and highlight any potential barriers or user experience issues.
We'll analyse the user feedback and provide you with a report detailing valuable insights and recommendations to improve accessibility and overall usability. All sessions are recorded and can be provided as part of the final delivery.
We recommend testing with disabled users after a WCAG audit and in some cases an end-to-end functional test.
Every great partnership starts with a conversation, get in touch.
Our in-house accessibility experts
We have a dedicated team of accessibility test analysts. They're certified Professionals in Web Accessibility (CPWA) with the International Association of Accessibility Professionals (IAAP) and Section 508 Trusted Testers.
Our team are experts in running moderated and unmoderated disabled user testing. They have delivered projects for a range of clients across the private, public and third sectors. Take a look at some of our accessibility case studies.
We're an objective and honest partner
As an independent QA partner, we bring a bring a fresh perspective, uncovering usability issues that may be missed by only testing against the WCAG success criteria. Without the influence of internal biases, our disabled user testing service will help you to deliver accessible digital experiences. Learn how we work with our clients.
Supporting your accessibility journey
Everyone's accessibility journey has a beginning but not an end. Your digital estate should adapt to evolving technology and changing user needs. We have a range of web accessibility services to support your goals - no matter where you are on the path.
Our services include accessibility strategy, WCAG audits and testing, accessibility training and document remediation.
Unlocking digital accessibility through collaboration
Our disabled user testing services are focused on improving access to digital services and products, creating a genuine impact on the lives of disabled and older people.
To provide our clients with access to a broader range of complementary accessibility expertise we have strategic partnerships with:
Royal National Institute of Blind People - the UK's leading sight loss charity.
Purple Goat Agency - the first and only disability-led, disability-focused marketing agency.
Some of our web accessibility projects
Giving voters confidence through an accessible digital service
Making it easier and more accessible for users to access energy services online
Accessibility testing for the best public sector project at the national technology awards
Ready to start your accessibility journey?
Get in touch to discuss how we can partner and achieve the best outcomes together.