System1 Group are one of the world’s most innovative brand strategy and research agencies. Challenging traditional research paradigms, they have pioneered the application of Behavioural Science to improve the predictive power of market research and helped clients do famous and commercially successful marketing.
In 2016, System1 Group engaged Zoonou as a strategic test partner to help the company to review and improve the management, leadership and methodology of its QA function for the development of their internal software products.
While System1 Group was flourishing, they recognised a need to improve how testing and QA was organised as part of their full software development lifecycle. The test process that had been implemented some time ago had not adapted with their changing team size and shift towards an Agile development methodology. Increased pressure was being placed on internal resource to cover all aspects of the test function.
Zoonou set about to conduct a full review and analysis of the testing and QA function across the System1 Group business, covering all aspects of testing, from strategy, planning and management, through to execution and reporting.
Expert Consultancy workshop sessions were coordinated and hosted at the System1 Group offices in Sussex. Working with key members of the System1 Group management team, Zoonou’s consultant utilised these sessions to gain a full understanding of the current status of the software development process, and how testing was currently implemented.
The review allowed Zoonou to build a picture of the existing QA mechanism, and the results of the session were drawn together in a Zoonou Observation Analysis Report, with an evaluation on what should be maintained and what could be improved moving forward to put in place a more efficient test process in line with the new team size and structure.
Out the back of the consultation sessions, Zoonou were able to make a number of immediate suggestions for refining the test process. Zoonou recommended discontinuing use of a legacy test case management tool that now had limited use within the business, but was still costing the company £2,500 per year.
Furthermore, Zoonou suggested techniques to streamline the existing approach to keep expenses to a minimum by reducing duplication of effort between the test case management tool and the team’s project management platform. Zoonou recognised a need to improve the type of testing that was being executed by combining exploratory non-scripted testing with a new refined set of manual test scripts. Exploratory testing would initially focus on key end-to-end user journeys, edge cases and out-of-the box thinking, while manual test scripts provide coverage of all features and functionality and establish a baseline test set for the new System1 Group software product.
For the project management tool, Zoonou recommended adjustments to the management of User Stories to improve clarity of ownership and responsibility for each work item, and to save time through reducing the duplication of effort between the project management and test case management tools.
As a major modification, Zoonou endorsed the implementation a new simple cloud based test case management system for the management of manual test cases, replacing the expensive legacy platform.
With Zoonou’s first hand experience, we were able to identify a solution that is much easier to use, manage and maintain.
System1 Group immediately recognised and welcomed the benefit of Zoonou’s consultation, and it provided a much needed opportunity to take a step back and receive valuable and actionable advice on their testing approach, methodology and tools.
The changes made have proved truly beneficial, helping to refine and improve the test process across the business, and System1 Group continue to move System1 Group forwards with the strategy that Zoonou helped to formulate and implement.
For more information on System1 Group, please see system1group.com.