Usability Testing

User testing gives you the deepest insights and best understanding of the usability of your website or app. The first-hand insight of a user interacting with your product can help you to understand if your users’ needs are being met, if they can perform the required tasks and how the UX could be improved.

Our user testing is conducted at our designated on-site usability test lab that is equipped with the latest technology.

We’ll take care of user recruitment and planning, and you’ll have the opportunity to view the live sessions at our lab or remotely.

How will you benefit from our moderated user testing?

Unbiased, representative users
Conducted either 1-1 or as a focus group
Allows in-depth reviews of specific features or flows
Provides strong evidence for change (or no change)
Real-time observation
Brand perception – identify how the UX makes users feel about you.

A rapid approach to usability testing that doesn’t require recruitment. Your application will be evaluated by a specialist against a comprehensive set of over 100 guidelines to take an in depth look at content and interaction across an application.

Our Expert Reviews use heuristics to assess the following:

First Impressions
Global Features
Content and Interaction
Forms and Inputs
e-Commerce Journeys

Our expert reviews can be used to obtain feedback early in the design process to help inform user journeys but can be used at almost any stage of the development life-cycle to get independent feedback.

Drive changes by benchmarking usability for each iteration of your application or compare it to your competitors.

We’ll conduct the same testing on competitor applications to produce a direct comparison and give you a picture of how your user experience measures up.

Add additional insight and value to user testing sessions by also capturing eye-tracking. You’ll be able to view the eye movements live during the sessions and will receive detailed heat map and analytical data when the study is complete.

User Testing

Our user testing is conducted at our designated on-site usability test lab that is equipped with the latest technology.

We’ll take care of user recruitment and planning, and you’ll have the opportunity to view the live sessions at our lab or remotely.

How will you benefit from our moderated user testing?

Unbiased, representative users
Conducted either 1-1 or as a focus group
Allows in-depth reviews of specific features or flows
Provides strong evidence for change (or no change)
Real-time observation
Brand perception – identify how the UX makes users feel about you.

Expert Reviews

Our Expert Reviews use heuristics to assess the following:

First Impressions
Global Features
Content and Interaction
Forms and Inputs
e-Commerce Journeys

Benchmarking

Drive changes by benchmarking usability for each iteration of your application or compare it to your competitors.

We’ll conduct the same testing on competitor applications to produce a direct comparison and give you a picture of how your user experience measures up.

Eye-Tracking Studies

Why choose Zoonou to usability test your software?

In depth, moderated user testing and comprehensive reviews by our usability test specialists.

Just some of the reasons why Zoonou are the right choice for your usability testing requirements:

State of the art usability lab, audio and screen recording, picture in picture results.

No need to handle participant recruitment, incentives or scheduling.

Evaluation against a curated library of over 100 usability best practice guidelines.

Unbiased, scripted test approach that produces realistic, measurable results.

Detailed factual reporting, evidence and actionable recommendations.

Download our Usability Testing Service Guide

"Usability principles and techniques are constantly evolving as users adapt and technology changes. We are committed to providing an approach that is up-to-date and based on real behavior and research."

Lab based user testing and expert reviews.

We work with real people to capture real evidence that supports change. Combining research, best practices & testing experience.

User Testing

Expert Reviews

Benchmarking

Eye-Tracking Studies

User Testing

Expert Reviews

Benchmarking

Eye-Tracking Studies

Why choose Zoonou to usability test your software?

In depth, moderated user testing and comprehensive reviews by our usability test specialists.

Download our Usability Testing Service Guide

Yasmin Howell

Project Lead - Usability Specialist

Leading-edge research technology and equipment.

We combine state-of-the-art recording and eye-tracking equipment with advanced analytical tools to output multiple insights from a single session.

Get unique insight, from real users, to start making informed decisions.

Head over to our contact page for more information.