Powering more than 5.5 million homes and businesses, EDF is the UK’s largest producer of low-carbon energy. Recognising that the demand for digital is increasing, EDF is committed to continuously improving and innovating the way it supports its customers through its online and digital platforms. With a desire to ensure all customers can access and use its website, EDF’s Digital and Design Team wanted to implement continuous accessibility improvements that would mean all customers have the greatest level of independence whilst using its digital platforms. Before it could do this, they required an external, independent partner to comprehensively baseline the current state of accessibility to guide the future roadmap for positive change and further accessibility testing.
EDF is pro-actively creating a digital space that is accessible to all its customers with continuous improvements. As well as embedding accessibility further into its culture with tailored accessibility workshops from Zoonou, aimed at increasing the Digital and Design Team’s accessibility and inclusive design skills and knowledge base.
Download our full case study to learn more about our on-going digital accessibility partnership.