Case Study: Public Sector Accessibility Partnership

We partner with Numiko & The Electoral Commission to support its goal of putting users at the heart of its new website.

Numiko & The Electoral Commission – Accessibility Partnership

Our accessibility solution for The Commission included website audits, disabled user testing and training workshops.

The Client

The Electoral Commission oversees elections and regulates political finance in the UK. It plays a vital role in making sure voters have confidence in the democratic system. The Commission wants everyone to be able to access the information they need about how elections are run, so it is committed to improving its digital services.

Working with Numiko, an award-winning digital agency, the Commission overhauled its website to make it easier to navigate and easier to understand. The new content management system (CMS) reduced the amount of time it takes to update and publish content, particularly guidance content, increasing the entire organisation’s efficiencies. With a focus external users, the new website design was informed by user research conducted by the Commission and Numiko.

The Challenge

Acting as an independent centre of guidance and expertise, the Commission wanted to demonstrate that the new website meets its diverse range of users’ needs effectively and its information is provided in an easy to use, accessible way; thereby ensuring it complies to Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 and the Equality Act.


Understanding that creating an accessible digital space is an ongoing process, we are proud to continue our partnership with the Commission by working with its digital team to further their skills in inclusive design and accessibility knowledge base. Download the full case study to learn more about our work with The Electoral Commission.

We have a proven track record of delivering projects on time and within budget for a wide range of public sector organisations. Our services can be purchased through the Government’s Digital Marketplace on procurement frameworks including G-Cloud and the Digital Outcomes Specialists.

Key services from this case study:

Accessibility Testing

“The insight into user behaviours that Zoonou provided were extremely valuable in helping us develop an accessible new site. We’re committed to putting user needs at the heart of our digital communications, and our ongoing work with Zoonou is crucial to helping us achieve this ambition.”

Tim Crowley
Head of Digital Communications | The Electoral Commission

Read about our work with the DWP

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